Account Deletion Guide
Last updated: January 12, 2026
Overview
We understand that you may want to delete your Subty account. This guide explains how to permanently delete your account and what happens to your data when you do so.
Please note that account deletion is permanent and cannot be undone. All your data will be permanently removed from our systems.
Before You Delete Your Account
Before proceeding with account deletion, please consider the following:
- Download any data you want to keep (orders, reports, customer data)
- Cancel any active subscriptions to avoid future charges
- Export your business records and financial data
- Notify your team members if you have a business account
- Close out any pending orders or transactions
How to Delete Your Account
Method 1: Through Your Profile
- Log in to your Subty account
- Go to your Profile page
- Click on "Account Settings"
- Scroll down to the "Danger Zone" section
- Click "Delete Account"
- Confirm your password
- Click "Permanently Delete My Account"
Method 2: Contact Support
If you're unable to access your account or need assistance, you can contact our support team:
- Email: support@subty.com
- Contact form: Contact Us
- Include your account email and reason for deletion
- We'll process your request within 48 hours
What Gets Deleted
When you delete your account, the following data will be permanently removed:
- Your profile information (name, email, phone number)
- Business information and settings
- Product catalog and inventory data
- Customer lists and order history
- Reports and analytics data
- Uploaded images and documents
- Team member access and permissions
- Payment methods (removed immediately)
- Subscription details
Data Retention and Legal Requirements
While we delete most of your data immediately, some information may be retained for legal and compliance purposes:
- Financial transaction records (retained for 7 years as required by law)
- Tax-related documents and receipts
- Audit logs for security purposes (anonymized after 90 days)
- Support ticket history (anonymized after 1 year)
- Information required for ongoing legal matters
This retention is required by financial regulations and tax laws in various jurisdictions.
After Account Deletion
Once your account is deleted:
- You'll receive a confirmation email
- You won't be able to log in or access any data
- Your email address will be available for new registrations after 30 days
- Any active subscriptions will be cancelled
- Team members will lose access to shared resources
- Your business storefront will be taken offline immediately
Alternatives to Account Deletion
If you're not sure about permanently deleting your account, consider these alternatives:
- Temporarily deactivate - Keep your data but disable access
- Downgrade to free plan - Reduce costs without losing data
- Remove payment methods - Stop charges while keeping your account
- Export your data - Download everything and come back later
Can I Reactivate My Account?
Once your account is deleted, it cannot be reactivated. However, you can create a new account at any time with the same email address (after the 30-day waiting period).
Your previous data will not be available in the new account. If you think you might want to return, consider deactivating instead of deleting.
Need Help?
If you have questions about account deletion or need assistance, our support team is here to help: